Phoenix Merchant Processing ~
FAQs

Top Ten FAQs:

1. Q. What is a merchant service provider?
   
   

   Merchants    ~ Hardware/Software    ~ Check Processing    ~ Credit/Debit Cards    ~ Gift/Loyalty Cards    ~ Internet/MOTO    ~ Customer Service    ~ Merchant FAQs

   A. A merchant service provider offers businesses like yours the tools necessary to process electronic transactions. At Phoenix, we offer a comprehensive suite of processing solutions with world-class service.


2. Q. What types of merchants do you accept?
   
   A. Phoenix works with retail storefronts, restaurants, hotels, professional service companies, wireless merchants as well as mail, telephone and Internet order businesses.


3. Q. What credit cards will I be able to accept?
   
   A. As soon as your equipment is installed, you can accept MasterCard and Visa. All other major credit cards including American Express, Discover, Diners Club and JCB can be added to your system upon their approval at anytime.


4. Q. What other services do you offer?
   
   A. In addition to credit card processing, Phoenix offers processing for debit, ATM, EBT, check conversion and guarantee, gift/loyalty card, MOTO/Internet orders as well as in-store financing and cash advance.


5. Q. Is there a transaction fee?
   
   A. Yes. All banks charge a transaction fee, but our rates are highly competitive. The types of transactions you conduct will determine the transaction fee.


6. Q. Can I lease equipment or upgrade and change equipment?
   
   A. Phoenix offers a very flexible equipment lease program that can be customized to meet your needs. You can also upgrade and change equipment at anytime. We offer the most technologically advanced and value-added hardware and software products available.


7. Q. How long does it take to get set up?
   
   A. Once your application has been received and approved, your account will be up and running in less than 48 hours. If there are problems with the paperwork submitted, such as incomplete data or inconsistencies, those issues will delay your account approval.


8. Q. How and when will I receive my money?
   
   A. The money generated from your electronic transaction sales is deposited into your bank account by ACH, the Federal Reserve's Automated Clearing House, and is usually available within 24 to 72 hours after batching out. You do not need a special bank account for this process. Money will be deposited directly into your current business bank account each day.


9. Q. Will I receive a statement?
   
   A. Yes, Phoenix issues monthly statements to all its merchants that contain all deposits made to your account, your total monthly sales volume and the transaction charges accrued that month.


10. Q. Who can I call when I have a problem?
    
    A. Phoenix offers outstanding customer support on a 24/7 basis. You can contact your personal Phoenix sales agent directly or call our toll free Customer Service Center number (866)749-7199 anytime you have a sales or support issues. For technical issue related to equipment you may contact our technical support staff at (866)305-1810. We have a dedicated group of professionals who can resolve any problem you have in a very timely manner. At Phoenix, we are committed to providing our merchants with world-class service on a long-term basis.